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SUMMARY
- • 99.9% uptime SLA available for Enterprise customers with service credits
- • Recovery Time Objective (RTO) < 4 hours, Recovery Point Objective (RPO) < 1 hour
- • Multi-region infrastructure with continuous backups and quarterly DR testing
Key metrics
Uptime SLA
99.9%
Monthly uptime target for enterprise customers
RTO
< 4 hours
Recovery Time Objective for disaster recovery
RPO
< 1 hour
Recovery Point Objective (maximum data loss window)
Regions
Multi-region
Geographic redundancy across availability zones
Uptime & SLAs
We target 99.9% monthly uptime for all customers. Enterprise customers receive a contractual SLA with service credits for any downtime below the guaranteed threshold.
Details
Backups & disaster recovery
Recovery Point Objective (RPO)
Maximum data loss in a disaster scenario
Recovery Time Objective (RTO)
Maximum time to restore service
Definition: RPO — Recovery Point Objective is the maximum acceptable amount of data loss measured in time. An RPO of 1 hour means we can recover data up to 1 hour before the incident.
Definition: RTO — Recovery Time Objective is the maximum acceptable downtime. An RTO of 4 hours means we aim to restore service within 4 hours of a major incident.
High availability
- Load balancing across multiple servers with automatic health checks
- Automatic failover for database instances with no manual intervention
- Container orchestration with self-healing capabilities
- No single points of failure in critical paths
Backups
- Continuous database backups with point-in-time recovery
- Hourly snapshots for critical data stores
- Encrypted backup storage with geographic redundancy
- Regular backup restoration testing (monthly)
Monitoring & incident response
- 24/7 infrastructure monitoring with automated alerting
- Application performance monitoring and tracing
- On-call engineering team with < 15 minute response time for critical issues
- Post-mortem process for all significant incidents
Status page
Check our public status page for real-time system status, incident updates, and scheduled maintenance windows.
Enterprise SLA
Enterprise customers receive a contractual SLA with service credits for any downtime below the guaranteed threshold. Contact sales for details.
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